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Shift Management

Feature.png

Managers often need to respond to problems and errors that occur while employees clock in and out of their shifts. 
 
This tool enables managers to resolve problems as they arise, wherever they are, without having to visit their office.

Project Summary

Our managers needed a way to handle common labor issues resulting from employee clocking in and out.  As more and more of our users integrate their mobile devices into their work lives, it was a simple decision to add this capability to our mobile app.

Project Dates

January 2021 to October 2021

My Contributions

  • Lead UX designer

  • high-fidelity interactive prototypes

  • lead user researcher

The Challenge

This was a new app.  We knew from our research that we needed to support three common use cases: 
 

  1. Allow managers to approve shifts that the system identified as potentially problematic

  2. Give managers the tools they needed to correct common timeclock-related problems

  3. Give managers the tools necessary to approve employee-submitted schedule changes

Targeted Users

We targeted one main type of user for this project:
 

  • Floor managers of line-level employees (servers, housekeepers, etc. Shift workers)


See the targeted user persona below.

Home Screen

Each app has its own theme color to help managers easily differentiate the mode they are currently in, and the app they are in.

List items can be swiped open to allow for quick actions to be taken on individual records, or the manager can select a record to view all of its details.

Previous Design

New Design

Request Details - Approve Shifts

The information in these records is complex and needs to be presented in a way that a manager can quickly digest it and act upon it.  

The details card is themed using the same color scheme as the home page, to make it simple for users to identify the type of record they are looking at.

Approve Details.png
Rejected Punches.png

Request Details - Approve Punches

Card design is similar for each request type, but each type has its own data requirements and available actions.

Corrections.png

Request Details - Fix Punches

Card design is similar for each request type, but each type has its own data requirements and available actions.

Conclusion

This project allowed us to refine the mobile UX for managers, and helped us simplify their lives by putting critical information in a place where they could access it from the floor, without having to return to their offices to sit at their computers.  

Screens Gallery

Take a closer look below at the screens featured in this case study.

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